At Axima Réfrigération France, we understand the importance of effective maintenance to guarantee optimal operation of your refrigeration systems, extend their lifespan and avoid costly breakdowns.
Thanks to our customized maintenance contracts, you'll benefit from reliable, available systems that comply with current regulations and are energy-efficient. Choose our maintenance solutions for technical, energy and regulatory peace of mind!
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Maintenance services tailored to your needs
Customized maintenance contracts
We offer maintenance contracts tailored to your specific installations and challenges. Whether you need regular visits, an on-call system, special checks or one-off assistance, our after-sales teams are at your disposal to design a tailored maintenance plan.
Multi-site contracts
Simplify the management of your refrigeration plants spread over several sites with our multi-site contracts for consistent, efficient maintenance. With over 15 years' experience in servicing industrial and supermarket customers, we offer you centralized management of your multi-site, multi-agency and multi-region contracts.
You'll benefit from a dedicated contact person to assist you with your various requests. The National Contracts unit will offer you personalized administration, supporting you in monitoring your installations and deploying solutions tailored to your needs.
Committed Maintenance Contracts (CMC)
Our Committed Maintenance Contracts (CMC) aim to keep your installations at peak performance while minimizing energy consumption. Through regular monitoring and adjustments, we ensure that your systems operate efficiently, guaranteeing you long-term energy savings.
24-hour customer support
To respond to all our customers' emergencies, our Customer Relations Center (CRC) is available 24/7. Whether during working or non-working hours, our operators, trained in the refrigeration trades, are on hand to record your requests and pass them on to your local branch.
Our branch after-sales coordinators then dispatch incoming calls and schedule breakdowns. In the event of an emergency, a technician is immediately mobilized for on-site intervention or remote resolution. Our teams are committed to sending a report at the end of each intervention, guaranteeing total traceability and transparency of our actions.
Maria | Coordinatrice SAV | Agence de Bordeaux
Axicontact: a secure customer area to manage your contract
Your Axicontact Customer Area, an interactive, intuitive and secure web platform, allows you to manage your contract. It's an open window onto our operating tools, guaranteeing transparency and accuracy of information in real time.
Accessible 24 hours a day from your PC, tablet or smartphone, you can submit your service requests online and track their progress through to resolution. Axicontact also gives you access to all up-to-date contractual information, billing data, quotes and work tracking, download your invoices, track your preventive maintenance or consult dynamic reports with indicators linked to your contract.
By choosing Axicontact, you're opting for a solution that combines simplicity and performance, ensuring transparent and efficient management of your contract at all times.
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Expert refrigeration technicians at your service
Our technicians, specialized in commercial and industrial refrigeration, have in-depth expertise and are regularly trained in the latest technologies and safety standards. They are qualified to work on all types of installations, including NH₃ (ammonia) and CO₂ refrigeration circuits.
They are able to implement preventive solutions to maintain your installations at optimum performance levels, and in the event of breakdowns, to detect them and carry out the necessary repairs.
A refrigeration specialist agency near you
Our teams of refrigeration specialists, based in over 80 branches, provide local service throughout France. Our refrigeration technicians take care of the start-up, maintenance and troubleshooting of your installations, to ensure they last as long as possible and operate at optimum efficiency. A 24/7 assistance service contributes to the continuous improvement of your installations.
Our commitments
Optimum performance
Guarantee efficient, continuous operation of your systems.
Equipment longevity
Prolong the life of your systems to maximize your initial investment.
Reduce downtime
Minimize downtime and emergency repair costs.
Safety and compliance
Ensuring your employees' safety and complying with regulations.
Energy efficiency
Optimize energy consumption to reduce your costs and carbon footprint.
Reliable support
Providing fast, efficient assistance in the event of an incident.
