Your main responsibilities:

As part of our Customer Relations Center (CRC), which handles all of our customers’ service requests 24 hours a day, 7 days a week, you will help ensure high-quality service as a remote technical support specialist.

Through clear and positive communication , your role is to provide your technical expertise, to remotely supervise and monitor our customers’ systems in order to minimize on-site technician visits as much as possible.

You will work to resolve, remotely, the outages reported by our customers.

Thanks to your skills and hands-on experience, you are able to make the best diagnosis, prioritize the service call, and resolve a significant number of outages remotely.

Additionally, as a Customer Relations Monitoring Center Technician, you regularly optimize the diagnosis of service requests to accurately identify the nature of the issue for the field service technician’s upcoming visit.

A detailed report on each service call handled will be prepared.

You will help report information about your activities (customer dissatisfaction, process issues, technical malfunctions, etc.) and actively contribute to the development of our Customer Relations Center.

You will work closely with the CRC team and our entire network of branches. You play an active role in the continuous improvement of our service at every opportunity.

This position is available as a 100% remote role.