October 19, 2026
Equans France Receives the Customer Relations Award
And the Customer Relations Award goes to…
During Customer Relations Week, Equans France received the Customer Relations Award in the Team Initiative category for its “Thank You! Really.” initiative, awarded by the French Customer Relations Association (AFRC).
A people-centered innovation that turns our customers’ positive feedback into a real source of recognition and pride for our employees, who see this feedback on camera!
Customer satisfaction at Equans France in a few figures:
- Over 5,000 telephone customer surveys analyzed each year
- 96% of customers were satisfied with customer service in the first half of 2026
These initiatives allow us to measure and improve the quality of our relationship with our customers, while also giving meaning to the daily lives of those who bring it to life.
Following the overwhelmingly positive feedback we received last year on our series “Thank You, Really,” we’re pleased to bring you new episodes! Thank you! Really.
